Provided by GameSpot

Provided by GameSpot

Apparently the people over at Electronic Arts are having a rough time of it these past few years as a number of issues have arisen about the publishing giant. In these modern times, gamers expect their $60-Battlefield 4 game to be finalized, debugged and free of any issues when it is launched. Why continue to buy games and support a corporation who can’t even release exactly what they promised for the release? That would be another topic in itself, even if it is worth while to question.

DICE LA Producer David Sirland revealed to GameSpot in an interview that he believes player trust was lost during the games initial launch and early parts of the year. He continues by saying, “We still probably have a lot of players who won’t trust us to deliver a stable launch or a stable game…I think we have to do things to get them to trust us, not say things to get them to trust us. Show by doing.” Interesting and truthful, so why has DICE/Electronic Arts, the two big players in the Battlefield franchise, not decided to talk about this before? Since many of the games within the series began with some type of set back upon their debut. Could it only be because of those users that decided to raise a lawsuit against the company about the game being broken? Whether it is a viable suit or not is negligible but the best guess is, probably.

Back in March, EA CFO Blake Jorgensen offered an exact opposite point of view to the Morgan Stanley Technology, Media and Telecom Conference attendants. Claiming, “there was no damage issue to deal with.” Continuing along this topic he belayed that his belief is that, “the Battlefield brand remains strong in spite of a score of persistent bugs and connectivity problems that left many players with an inconsistent experience after the game’s initial launch.” In February, via GameSpot, it is important to note that Rich Hilleman said, “I think there was a lot of noise about the game, but some of that is a function of your surface area. The more customers you have, the more noise becomes available,” Hilleman said.

“We did things wrong. We know that. We’re gonna fix those things. We’re gonna try to be smart about what customers want in the future.” Admitting you have a problem is always the first step in solving the problem, bravo CCO Rich Hilleman. Jorgensen and Hilleman at least admit some responsibility as Jorgensen acknowledged that Battlefield 4 did endure some technical difficulties. While also stating that consumers were “very responsive” to the company’s efforts to correct and make up for the issues. Showing confidence that any lasting bad impressions have likely been mitigated.

Electronic Arts not only has problems with their game releases, they also suffer from poor Origin software as was the given opinion of Shamus Young. Writing back in January 2012, picking up his opinion then finding this gem: “Dear Origin,
For brevity, I’m not going to pick on Origin from a technical standpoint. Yes, your game install mechanics are clunky, your system of installing DLC is reportedly horrible (disclosure: I haven’t tried it myself) and you’re missing a lot of features that Steam users take for granted. I’m not even going to get into detail about your creepy and borderline predatory data-harvesting. We can leave these issues for another time, because you have problems that can’t be fixed with a simple patch.” He is absolutely right, Origin does not even begin to compare to Valve’s Steam software. One would have to accept that it was supposed to compete with Steam but didn’t fare so well. You can view this and Young’s original article here.

Unfortunately for all of the gamers out there this has become a recent trend for developers and publishers over the last 5 to 7 years. Pushing games down the pipeline and onto the markets well ahead of schedule, because of horrid timeframe calculation. Being that many players might just move on to something else solely because of a release being delayed. Then the development team most likely hurried throughout the process as well as the many other departments involved. Publishers push hard to drive their games out to compete efficiently. Though today they don’t seem to understand that most of us gamers would rather have the game delayed and released, at a later date if there were bugs that needed to be resolved. What is your opinion on the matter? Leave your comments below!

References:
Gamefront
Escapist Magazine
GameSpot

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